The present study was undertaken with the objective of getting insight into the importance and the effect of quality management in an organization. The study aims to analyze the need for managing quality across various functions of the organization. The study is done at Hyderabad in IT organizations with the employees as the respondents of the study. The sampling technique used was convenience sampling. The respondents were asked to fill out the questionnaires and thus the primary data is collected. Secondary data was collected from various sources like books, survey reports, the web, etc. The study is based on the hypothesis that the organization does not manage quality well.
From the study, it was found that the organization implements total quality management and is thus able to manage well the quality of all the processes. Further, it was found that the employees are not much aware of the TQM in their organization. However, the employees feel that the rules and policies in the organization are not comfortable and it does not support individual efforts.
It is suggested to the organization that the employees should be clearly informed of the quality management system in the organization. The employees should be actively involved in the quality circles and each employee should be communicated with the quality circle meetings, their agenda, etc. Further, the organization should revise its rules and policies in order to make the employees comfortable at work and regular feedback should be taken in order to maintain the whole system effectively
Need for the Study:
Employees are encouraged to innovate TQM links remuneration to customer satisfaction metrics. This study helps the importance of Quality circles and their impact on employee’s productivity which in turn help the organization to achieve its goals.
OBJECTIVES of the study:
- To find the degree of TQM implemented in the IT Companies in Hyderabad
- To study the level of commitment of employees towards their work in IT Companies in Hyderabad
- To analyze the techniques used for maintaining quality in IT Companies in Hyderabad
- To study the opinions of employees towards quality management of IT Companies in Hyderabad
- To study the impact of TQM on employee performance in IT Companies.
HYPOTHESIS:
Hypotheses Testing:
Hypothesis 1:
Null hypothesis: The organization does not manage quality well.
Alternative Hypothesis: The organization manages quality well.
Hypothesis 2:
Null hypothesis: There is a relationship between quality and employee productivity.
Alternative Hypothesis: There is a relationship between quality and employee productivity.
Research Methodology:
Scope of the Study:
The study focuses on the effective use of TQM in IT Companies. The study is confined to certain factors which are described in quality management in an organization. The study explains the employee efficiency of working and it determines the employee abilities to their work. By benchmarking the performance and setting quality standards when dealing with clients of the companies.
Research Design: The research design that was used in this research is partly exploratory (secondary data) and partly descriptive (primary Data) in nature.
- Sampling Procedure: The Employees were randomly selected from the IT Companies.
- Sample units: Employees of IT Companies having branches in Hyderabad form part of 100 sampling units. The Major five IT Companies taken for the study were as follows:
- TCS
- Accenture
- Infosys
- Tech Mahindra
- WIPRO
- Sample size: The sample size of about 100 employees was taken for the Study and divided equally among IT Companies i.e 20 employees each from among five companies (20*5)
- Data Collection:
Data were collected from employees from different departments in an Organization.
- Primary Data:
The primary data was collected through a questionnaire. About 100 employees would be taken from four selected IT Companies for the Study.
- Secondary Data:
The secondary data was collected from HR journals, magazines, textbooks on Management, websites, and other publications.
- Data analysis
- A statistical tool such as Cross tabulation, charts, graphs, percentages, and other suitable tools may be used to analyze the collected Data.
Period of the study: about 45 days
LIMITATIONS OF THE STUDY:
The following are the Limitations of the Study.
- The period of the study is limited to 45 days approximately
- As the data was collected during the working hours of the employees, they may not respond promptly.
- This research was limited to about 100 Employees of Selected IT Companies in Hyderabad.
- The Data collected may become outdated in the future as new TQM practices may be implemented in the future.
CONCLUSION
The project report on Total Quality Management was undertaken with the objective of getting an insight into the importance and the effect of quality management in an organization. The study aims to analyze the need for managing quality across various functions of the organization. The present study focuses on understanding the degree of TQM implemented and the techniques used for maintaining it in the organization. The study aims to find out the opinion of the employees towards quality management in their organization.
The study is done at Hyderabad in IT organizations with the employees as the respondents of the study. The sampling technique used was convenience sampling. The respondents were asked to fill out the questionnaires and thus the primary data is collected.
From the study, it was found that the organization implements total quality management and is thus able to manage well the quality of all the processes. Further, it was found that the employees are not much aware of the TQM in their organization. However, the employees feel that the rules and policies in the organization are not comfortable and it does not support individual efforts.
It is suggested to the organization that the employees should be clearly informed of the quality management system in the organization. The employees should be actively involved in the quality circles and each employee should be communicated with the quality circle meetings, their agenda, etc. Further, the organization should revise its rules and policies in order to make the employees comfortable at work and regular feedback should be taken in order to maintain the whole system effectively.