Insurance companies issue various types of policies to protect home and business owners from various types of unforeseen calamities such as fire, floods, theft etc. However, prior to issuing or renewing a policy, the insurance company conducts a field survey of the property to ensure that the property is adequately secured and is not vulnerable to damage. Thus the insurance company ensures that the chances of damage or loss are controlled. For example, if a petrol pump has to be insured, the petrol pump owner should provide for adequate fire safety equipment, signboards prohibiting smoking near the fueling area etc.
In order to conduct these surveys, the insurance company enlists the services of independent surveyors residing near the property. These surveyors are trained personnel and are pre-approved for certain types of activities. The aim of the project is to develop a system used by insurance companies and surveyors to record the surveys to be done, assigning a surveyor to conduct the survey, capture, and approval of survey results, recording and approving of the surveyor’s Time and Expenses (T&E) Report.
Workflow of the proposed system
1. Record the Surveys to be done
Prior to issuing or renewing an insurance policy, the underwriting department raises an RFS (Request for Service) in LCS. The details to be entered include –
Location to be surveyed
Type of insurance coverage (fire, theft, flood etc.)
Date by which the survey should be completed
Surveyor ID (to be searched based on the location’s pin code)
Type of service requested (eg. Survey. In future, the same system can be extended to verify insurance claims)
The estimated budget for the survey (This is the amount of money that the insurance company is willing to spend towards surveyor’s T & E)
The underwriter may also attach a copy of insurance policy application to RFS.
Working with an RFS
Once an RFS is assigned to a surveyor, he/she starts working on the RFS. The surveyor should be able to query the status of various RFS’s assigned to him/her. Typical activities that are carried out by Surveyor on RFS include –
Scheduling a visit to the location – Enter the scheduled date and time in the system and update the status.
Survey the location and Write a Survey report – Attach the survey report to RFS on completing the site visit.
Writing recommendations and following-up on recommendations – Writes recommendations on the corrective actions to be taken at the location and updating the action taken on the recommendation.
Entering time and expense details – Record the time and expenses incurred to carry out the survey and the follow-up actions. These details have to be entered by date and activity.
Close RFS – After all the details are entered, the surveyor closes the RFS.
Approving Time and Expenses
The underwriter reviews the T&E reports and either approves or disapproves the expenses based on the budget.
In case it is disapproved, he/she cites the reasons for disapproval. The surveyor is informed to update the expenses accordingly.
If it is approved, it is sent to the finance section for payment.
This module generates various reports for surveyors and underwriters.
For surveyors – List of RFS by status, List of RFS received or completed during a given period, Report on T & E for a given period
For underwriters – List of RFS by status (across surveyors or for a specific surveyor), List of RFS raised or completed during a given period, T&E claimed and paid during a given period.
Use Case Diagram:
Visual Studio .NET
Front-End: C# in ASP.NET
Back-End: SQL Server
RAM: 2 GB
Hard disc: 80 GB
||Test case name
||Enter userid and password
||Displays pay bills form
||Enter admin and password
Displays the status
||Enter user and password
||Select billername, date, accountno
||Displays bill paid successfully
||Select the biller
||Add biller successfully
||Select the biller
||Displays as already exists
||Displays list of pending transactions
||Edit date, amount
||Displays all transaction of that user
Download the below-attached Loss Control System for Insurance Producers .Net Project Source Code