Study on Implementation of TQM in a Company with reference to Medplus


The main objectives of this study are:

  • To find the degree of TQM implemented in MedPlus.
  • To study on the efforts of MedPlus which implies to meet customer satisfaction
  • To find out the factors influencing the commitment of quality in MedPlus.
  • To learn about quality department staffs participation for a successful TQM in MedPlus.


Total Quality Management is the process designed to focus external/internal customer expectation preventing problems building, commitment to quality in the workforce and promoting to open decision making. . Here in this project some things to think about when it comes to how total quality management can affect MedPlus.


The research design of the present study is a case study design of MedPlus using qualitative data. The use of a case study design was deemed suitable as it is the type of analysis most appropriate when little research has been done on a topic. MedPlus case will therefore be compared to the proposed TQM implementation framework to determine its appropriateness.

Universe and survey population:

The universe is the total number of employees working in MedPlus. This cross-sectional data can be collected from few Quality management department staffs using a questionnaire. Results of this technique might show greater percent of variance in implementing TQM by following the principles of TQM.

These principles include continuous improvement, teamwork, training, top management commitment and customer focus. As per study are taken the continuous improvement is the most significant factor in explaining variance in implementing TQM principles but the most implemented principle is customer focus, and the least implemented is continuous improvement.

Data collection:

Data will be collected from MedPlus, which were purposely chosen to represent the health sector. A convenient sampling technique can be used to collect data from staffs in the selected company. Self-administered questionnaires developed by the researcher can be used to collect data from the employee’s and items that measured the extent of implementing various principles of TQM. 

The conclusion or outcome of these questionnaires will help to develop a research design that can be foolproof.

Data Analysis:

Statistical Package for Social Sciences (SPSS) can be used for data analysis. These are the data that are the output from the targeted respondents or the staffs which form percentages or frequencies for sample description. Other tools might be used to determine the extent of TQM implementation.