Customer Perception MBA Project Overview:

 The respondents are of HYUNDAI and they came know about the service from hoardings, print media, primarily and through electronic media and road shows secondarily. The respondents are using HYUNDAI since 1 year and below 1 year in most of the cases. The service provided by HYUNDAI is used by majority of the respondents and the reason for choosing it is the quality of the service, followed by brand image. 

Customer Perception of the respondents towards HYUNDAI is high; however a significant number of the respondents are dissatisfied with its services.

In purchasing HYUNDAI   products family appear to be the prime motivators of the respondents in making their purchase decisions, due to the special offers being targeted by the company at this segment.

The respondents are paying their bills at the company show rooms, and these are also on delivery time.

The respondents are desirous of having online bill payment service for convenience as its saves their time, money and effort. The instruments being providing with billing service are being well received by the respondents.

SUGGESTIONS 

• Parking facilities should be enhanced in order to satisfy customers. 

• Management personnel should maintain gracious relation with the customers. 

• Knowledge of the employees should be improved in order to answer the customer’s troubles. 

• The layout of the Show room should be enhanced in order to move customers around the Show room. 

• Improve modern looking equipment and features in showroom. 

• Give training to employees on how to convince the customer. 

This project entitled “AUTOMATIC WEATHER CONTROL OF CAR AIR-CONDITIONING SYSTEM”, is designed and implemented using PIC microcontroller, an IC manufactured by Microchip Corporation. 

In this project, according to the external and cabin temperature, the hot air from the heater and cold air from the Air Conditioner is mixed automatically and hence easy and efficient  Air Conditioning is achieved.  This mechanism involves the control of the duct mechanism present in the Air Conditioner setup by using a stepper motor. 

The advantages of our project are 

• Economical
• Easy Installation
• Compact

DISCUSSION OF RESULTS 

We have presented a method for making the air-conditioning system in a car, run efficiently and automatically. Our Automatic weather control system has provided a simpler way of air-condition control. 

FUTURE WORK 

This efficient control mechanism can be further developed to control the Air Conditioner throw by controlling the blower motor. 

The vent mechanism in the car Air Conditioner can also be automated by this efficient method.

MBA Project on Satisfaction of Employees Overview:

The relationship between man and work has always attracted the attention of philosophers, scientists and novelists. The nature and significance of work should be important as an area of study, as it occupies much of a man’s life span. 

By working on a job, most men gratify many of their needs. Work in this regard, is a potent source of need gratification of all types such as physical, security, social and ego needs. Employees’ Satisfaction is primarily based upon the satisfaction of needs. The stronger the need, the more closely will be the employee satisfaction depend on its gratification. 

Satisfaction is a powerful motivator of human behavior. It is imperative that administrators understand satisfaction vs. dissatisfaction. The benefits of employee satisfaction are often realized immediately and results can be staggering.

• Improved Instruction.
• Enhanced Teamwork
• Decreased Turnover /Improved Retention
• Increased Productivity
• Better Communication 

The term employees’ satisfaction covers the satisfaction derived from being engaged in work or in any pursuit of a higher order. It is essentially related to human needs and their fulfillment through work. It is generated by the individual’s perception of how well his employer satisfies his various needs. 

Organizations today focus much attention in measuring and improving their workers attitude, but this was not the case always. In the scientific management era, the employees were considered to be just another machine. There was no interest in employee satisfaction. After all, a machine does not have any attitudes or feelings. 

Soon efforts were undertaken to measure attitudes and to train supervisors to be sensitive to employee’s feelings. It was thought if the job satisfaction and morale could be improved, job performance would improve as well. 

Measurement of employees’ attitude can also be used to benefit employees. Some organizations consider attitude survey as a form of upward communication and a chance for their employees to express their feelings about positive and negative aspects of the workplace. Such attitude surveys are only beneficial if the communication channels operate in both directions. 

Periodic attitude surveys can be of immense practical importance to both the employers and the employees providing both an ongoing analysis of employees, participation in shaping the organization policies and practices.

Mba Project on Organization Study Overview:

PRIMARY OBJECTIVE 

The primary objective of the study is to measure the effectiveness of communication prevailing in the organization. 

SECONDARY OBJECTIVES 

The secondary objectives of the study are: 

• To analyze the interaction among various levels of management. 

• To find out the satisfaction level of meetings organized in the organization. 

• To analyze the scope for the improvement of existing system. 

• To find out the effectiveness of periodical training provided for the employees regularly in the organization.

LIMITATIONS:

• The project work is not an exhaustive Analysis of the area and concentrate only preferable samples. 

• The study is limited only to Titan Industries Ltd., Hosur and does not bind other industries of similar nature. 

• Hesitations on the part of respondents to express their views exactly on the questionnaire. 

• The study expresses the opinion, which changes periodically. 

• The sample represents only the miniscule percent of the workforce and does not reflect the opinion of the entire work force.

SCOPE OF THE STUDY 

Titan Industries Limited, Hosur is a TATA group. Currently Titan is facing serious industrial relations issue. This issue is mainly due to lack of co-ordination among L-level employees (i.e.) Officers level. 

As the part of this focus, company wants the researcher to find out the opinion about existing internal communication practices followed in Titan among officer’s level.          

     IMPORTANCE OF THE STUDY 

• It helps to analyze the interaction among various levels of management. 

• It helps to find out the satisfaction level of meetings organized in the organization. 

• It helps to analyze the scope for the improvement of existing system. 

• It helps to find out the effectiveness of periodical training provided for the employees regularly in the organization.

Download Mba Project Report on Organization Study

Mba Project on Hospital Management Introduction:

‘Assessment about the level of awareness of specialty services offered by Kovai Medical center and hospital in the Coimbatore region’ is a project aimed at studying the awareness about the various specialty services offered by KMCH, the competitive position of KMCH, the perception of people towards KMCH in terms of cost, quality and preference.

The specialty services include Open heart surgeries, Kidney transplants, Hip and Knee replacements, Brain Stroke, Infertility, Emergency services, and interventional radiology. 

Information pertaining to whether one is aware of KMCH’s specialty services or not was collected. KMCH, KG, PSG, GKNM, and Ramakrishna are the leading hospitals in Coimbatore.

Which hospital is one able to recall when it comes to each of the specialty services, amongst the five major hospitals – data related to this was also collected. In order to assess the perception of the respondents towards KMCH some agree-disagree questions were asked.

They were used to assess their liking and preference for KMCH. 

The type of research adopted was the Performance monitoring type. The data was collected using a standardized questionnaire, through the interview mode.

The target respondent groups were the households of upper-middle-class category. Non – probability judgmental sampling was the sampling technique used. The sample size was 225. 

Descriptive Statistics was used for the analysis of the data collected. The analysis found that KMCH enjoys good popularity as far as emergency care services are concerned. 

Regarding the awareness about the various specialties, only open-heart surgeries and Master health checkups are predominantly known to the respondents. For all the other specialties the awareness level is low.

KMCH has attracted the highest number of recalls for emergency services, hip/knee replacements, Brain Stroke, and Master Health check-up. The study also revealed that there are a large proportion of people who feel that the hospital’s charges for the services provided are on the higher side.

• IMPACT OF COVID ON THE HEALTH SECTOR IN INDIA
• LEGAL AND ETHICAL ISSUES IN INDIAN HOSPITALS
• A PROJECT REPORT ON HOSPITAL CATERING
• FINANCIAL BUSINESS OPERATIONS IN THE HOTEL INDUSTRY
• JOB DESCRIPTION at CARE  HOSPITAL

• DOCUMENTATION AND MAINTENANCE OF MEDICAL RECORDS IN HOSPITAL

• A STUDY OF HRD CLIMATE IN THE HOSPITALS AND ITS IMPACT ON PATIENT SATISFACTION

MBA Project on Life Insurance:

From the study, it is inferred that employees in the Bharti axa life insurance Company are satisfied. They need improvement in training regarding their job, incentives, promotional opportunities and chance for career growth.

So, the company may consider these points in order to improve the satisfaction of the employees because the job satisfaction influences performance of their work. The company may also provide counseling service in order to reduce the mental stress of the employees, so that they work with more involvement.

Employees should be properly recognized and importance should be given to them which are essential for increasing the level of employee satisfaction.

Thus the study on employee satisfaction is helpful in knowing the impact of it in the functioning of the organization and knowing the views of employees about different factors.

FINDINGS

1.      Out of the total respondents surveyed 87% are male and remaining 13% are female.
2.      it can be inferred that 56% of the respondents belongs from the age between 25 to 35, 23% of the respondents are 35 to 45 age group, 20% of the respondents are from the age below 25. The remaining 1% of the respondent is above 45.
3.       Based on this survey we found that 31% of them earning below 5000, 17% of them earning above 15,000 per month.
4.      Regarding the years of experience of the respondents, CHART reveals that 37% of them having less than 1 year of experience, whereas 23% of them are having 2-3 years of experience.
5.      Based on this survey 20% of them are sales managers, 59% of them are financial advisors, 17% of them are telecallers, and 4% of them are pantry staffs based on their category
6.      Based on this survey we found that 57% of the respondents are satisfied with their supervisor, 32% of the respondents are partially satisfied with their supervisor, and 11% of the respondents are dissatisfied with their supervisor.
7.      Based on this survey we found that 64% of the respondents are satisfied, 36% of the respondents are dissatisfied regarding their opinion about grievance handling procedure.
8.      Trough this survey 85% of them satisfied, 12% of them partially satisfied, and 3% of them dissatisfied regarding ventilation, lighting and temperature. 
9.       Based on this survey we found that 74% of the respondents are satisfied, whereas 22% of the respondents are partially, 4% of the respondents are dissatisfied regarding the training received by the employee.
10.      Based on this survey 69% of the respondents are satisfied, 28% of the respondents are partially satisfied regarding the management and other employees treated them
11.      Based on this survey 54% of the respondents are satisfied, 38% of them partially satisfied, regarding management understand the respondent’s personal life.
12.      Based on this survey 65% of them are satisfied, 28% of them partially satisfied, whereas 7% of them dissatisfied regarding respondent’s stress on their job.
13.     Based on this survey 68% of them are satisfied, 28% of them partially satisfied, regarding encouragement of employees to develop new and more efficient ways to do their job.
14.      Based on this survey 74% of them are satisfied, 24% of them partially satisfied, whereas 4% of them dissatisfied regarding the employee recommend others to work for this company.
15.      Based on this survey 44% of them are satisfied, whereas 34% of them are partially satisfied and 22% are dissatisfied regarding the respondents overall satisfaction.
16.      Based on this survey 49% of them are satisfied 34% of them are partially satisfied and 17% of them are dissatisfied regarding recognition for their contribution.
17.    Based on this survey 85.71% of them are satisfied, 11.11% of them are partially satisfied and 3.18% of them are dissatisfied overall job satisfaction compared to year ago.

Download MBA Project Report on Life Insurance

MBA Project on The Satisfaction Level Of The Employees:

The study reveals that majority of the employees are satisfied with the working conditions and welfare facilities. Employee’s satisfactory level can be enhanced by improving the facilities regarding dust and fumes control, latrines and urinal facility, cleanliness of the canteen and the quality of food in the canteen.

A separate labour welfare committee can improve welfare facilities through regular inspection. This committee can also hear to the needs of the employees for the further improvements of the welfare facilities.

The following are the findings that could enlighten the Cibi International workers level and quantity and quality of the workers.

FINDINGS
Most (48.5%) of the respondents were belongs to the age level of below 20 years
Maximum (72.5%) of the respondents were belongs to male category.
Majority (48.0%) of the respondents were qualified upto 5th std. level.
Most (37.0%) of the respondents were working in Stitching section.
Maximum (46.0%) of the respondents have experienced above 3 years.
Most (53.0%) of the respondents were married.
Maximum (42.5%) of the respondents were getting monthly salary in the range of above Rs.1500.
Majority (60.0%) of the respondents were having their family size of above 4 members.

CHI-SQUARE FINDINGS

There is close significant relation between age and level of satisfaction of welfare measures.
There is close significant relation between gender and level of satisfaction of welfare measures.
There is close significant relation between educational qualification and level of satisfaction of welfare measures.
There is close significant relation between experience and level of satisfaction of welfare measures.
There is close significant relation between marital status and level of satisfaction of welfare measures.
There is close significant relation between monthly income and level of satisfaction of welfare measures.
There is close significant relation between number of dependants and level of satisfaction of welfare measures.

The overall level of satisfaction of the employees with respect to welfare facilities has a strong association with the demographic factors.

SUGGESTIONS AND CONCLUSION

1. Regarding canteen facilities, free tea can be provided for the third shift workers. Quality of the food items can be improved and the varieties can be increased further; proper hygiene can be maintained by providing boiled utensils to the employees every time.
2. Latrines and urinal facilities can be improved by maintaining cleanliness and a frequent inspection will be helpful to maintain the cleanliness all over the organization.
3. Water purifiers can be provided for each and every department, so that the satisfactory level can be increased further
4. Uniforms and shoes can be provided for the workers.
5. Masks can be given to help in prevention of inhalation of dust particles.
6. Regarding housing facilities, number of quarters can be increased for the benefit of the workers.
7. Recreational facilities and clubs can be encouraged for the relaxation of the workers.
8. Transportation facilities can be given for the employees by providing bus facilities for the employees coming from nearly villages.
9. Education facilities for the children like education allowances can be provided.

Download MBA Project Report on The Satisfaction Level Of The Employees

Job Satisfaction of Employees project was undertaken to study the employees job satisfaction in seshasayee Paper Board Limited, Erode. Perception of employees towards work environment, welfare facilities, promotion opportunities, Supervision, cooperation and their pay are considered as the factor of job satisfaction.

It has major influence on human performance, individual motivation, safety measures and leave concessions. Individuals in the organization have certain expectation and fulfillment of the expectation depends upon their perception as to how the job suits to the satisfaction of their needs. Since satisfaction of individual goes a long way in determining the efficiency.

The primary data was collected through the interview method and questions like workers attitude towards their working environment, welfare facilities, pay and job satisfaction. Datas are collected through structured questionnaire. The degree of questions and response structure decided based on objectives. Questionnaire contains three types of measurement questions.

Administrative questions identify the respondent interviewer, interview location and condition. Classification questions are usually sociological demographic variables that allow respondents answers to be grouped. Target questions address the investigative questions specific to the study objectives.

The data were collected through survey method a questionnaire was prepared and administered on hundred employees in Seshasayee Paper Board Limited, Erode. The data was analyzed by using appropriate statistical tools and conclusions were drawn.

The data collected from the respondent were converted into readable form in the process of classification and arrangements. The data was tabulated and analyzed for logical statement using simple statistical method and Chi-square was used as the statistical tool for analysis.

An employee will be satisfied if he gets what he expected. Job satisfaction relates to inner feeling of a worker. Naturally it is the satisfied worker who shows the maximum effectiveness and efficiency in his work. Most people generalized that workers are concerned more about pay rather than other factors, which also affect their level of satisfaction such as canteen facilities, bonus, working conditions, etc. Of course these factors are less significant when compared to pay.

Download Mba Project Report on Job Satisfaction of Employees

 MBA Project on Customer Sanctification At Universal Neons Introduction:

The main of the study is to find out customers satisfaction of the user of UNIVERSAL NEONS. Customers must be the ultimate aim of every company. The ultimate aim of every business is not only to sell, but also to satisfy the needs and drive customers to business. 

The expectation of the customer with regard to the product, to satisfy customer it is necessary to know what customers expect from the companies. It is the duty of the supplier to know the customer expectation, which is a part to satisfy customers. 

Thus the customer expectation is the awareness, of the product for the satisfaction of the customer. The product must reach them, hence to make aware about the product is one of the ways to satisfy customer. Because when the customer is aware of the product then only he can satisfy else it is impossible. 

Customer satisfaction is a must in a business. According to Kotler,” Satisfaction is a person’s feelings of pleasure or disappointment resulting from comparing a products perceived performance in the relation to his or her expectations. 

The study is to find out customer’s opinion on cost of the product. After quality the next important factor for any product is the cost. A god business must minimize the cost of their product and there by minimize sales, which will result in customer satisfaction.         

The study is to maximize customer satisfaction by the way of listening their valuable suggestions. In other words being loyal to the customers the customer satisfaction can be impressed or continued. Hence continuity of customer satisfaction is possible by customer’s Loyalty.

Download MBA Project Report on Customer Sanctification At Universal Neons