The main idea for developing this project is to replace existing manual customer service with a computerized customer service system in a telecommunication company.
In order to provide better customer support for any telecom company customer support system should be effective. This system will increase company reputation by providing better services and request feedback from customers. As we know customers are key for identifying problems.
Introducing Customer Complaint management system in to any organization can improve their services like.
- Handling complaints from customer in a better way.
- No chance of duplicate complaints.
- Can provide standard services for a community.
- Decision making at administrative level will be of higher standards.
In present market scope for using this project is high. This application provides WAP services for customers through these service customers can use this system on mobiles, this feature can save time. As the information technology is growing widely, developing and maintain this application can be done with a minimum cost. This application can reduce 4 times the cost compare to the existing manual system.
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Customer Complaint management system document contains.
Software Requirement Specification
Screen Shots and Coding.