One of the departments in UCMS required an automated service in which the team leaders are required to coach the consultant to keep the call quality of the consultant and keep track of the team and individual performance. The tool included user authentication, storing the data of all the consultants call coaches, and generating the scores and team statistics and ranking.
This Call Coach Management System VB.Net and ADO.Net application is part of software development and quality assurance. This application is implemented using VB.Net and ADO.Net technologies.
Mysql Database is used as back end application which is used for storing data. This system uses database tool to manage database. Data is stored in to the database when the data into the database when a Call Coach is completed. We can generate reports on individual team scores, team statics and team rankings.