Abstract

Issue Tracking for Improving Software Reliability is an automated system that can be useful to admin and developers in any functional organization. Issue Tracking System gives the facility to define the tasks in the organization and also allows the admin to track the issues spent by the developer for that particular task. It can help admin for Issue estimation per project or application.

This project aims at creation of Issue Tracking System. This project will be accessible to all developers and its facility allows developers to focus on creating the database schema and while letting the application server define table based on the fields in JSP and relationships between them. This system provides the following facilities.

Existing System:

In manual system to solve an issue we have to contact the person directly and provided solutions can be viewed by only that person so it will take time.

Drawbacks of Existing System:

  • It time consuming process.
  • User satisfaction is less.
  • We can’t get more solutions to one problem
  • Less efficient.

Proposed System:

Issue Tracking for Improving Software Reliability is an automated system that can be useful to admin and developers in any functional organization. Issue Tracking System gives the facility to define the tasks in the organization and also allows the admin to track the issues spent by the developer for that particular task.

Advantages of Proposed System:

  • Improve the quality of software
  • Increase satisfaction of users and customers
  • Ensure requests accountability
  • Improve communication in the team and also to customers
  • Increase of productivity of the team
  • Reduce expenses.

Modules:

Admin:

This module has the entire access to all other modules, assign tickets and update tickets.

Developer: 

Developer can access the task or issue assigned by the admin, view assigned tickets and upload patch files. Developer can view the issue list assigned by the admin.

Guest:

Guest can access to view tickets, update tickets and upload patch files.

Issues:

Admin, Developer and Guest can access this module and to change the status.

Technology:

Soft Ware Requirements:

Operating System                :            Windows XP/7/8

Server Side                           :           JSP with Tomcat Server

Client Side                            :            HTML ,JavaScript

Services                                 :            JDBC

Database                               :            My SQL

IDE                                        :             Net Beans 7.4