Project Name:  Banking Production Support Mainframe Sample Project

Software Technology: COBOL, Easytrieve, Teradata

Tools Used:  CHANGEMAN, FILEAID, QUERYMAN, ISPF, VSAM, TSO, NDM, SEQUNTIAL FILES

The Production support project encompasses all activities related to production support, maintenance and Performance enhancement carried out by the Developer team along with their end to end functionality.

Various day to day activities like solving production problems, handling helpdesk tickets, maintaining and improving the performance of existing production jobs, helping other teams sharing the Teradata and Mainframe platform to prioritize their jobs up on an approved request during end of month processing are the major activities handled. The various Business areas involved are Channels, Deposits, House holding, Loans, E-commerce, Production hierarchy, Business Demographics.

RESPONSIBILITIES

  • Resolving the Abends encountered during batch processing and making the application to meet SLA.
  • Handling Production support basis.
  • SLA Tracking & Generating status reports of all the applications.
  • Making Permanent fixes for repeated Abends.
  • Monitoring Production box.
  • Making corrective action enhancements to improve the Performance of production system.
  • Generating various reports, viz. system performance reports, EOM logs etc.