Estimating the importance of HR outsourcing is one of the key objective in this research and for this the HR managers are interviewed against the real importance and usage of HR outsourcing and the key findings from their opinion are given in this section. In general few organizations will outsource all the HR activities to the vendor and some organizations will outsource only few HR issues and in this context when one of the HR managers when asked against the core HR activities outsourced, he replied that “We outsource most of the HR activities like employee training and development, payroll issues and employee welfare issues and we achieved excellent results in this process”. It is clear from this statement that, RBS is outsourcing the basic HR aspects like training and development and payroll issues and in general these two has lot of importance in overall HR activities and thus the organization is reducing the burden in handling these issues.
When one of the HR managers asked the same question he replied that “Staffing is the main aspect we outsource to the vendor” and from this statement it is clear that, staffing and recruitment will consume lot of organizational resources and also time and if they are outsourced to the right vendor a lot of time is saved to the organization and they can concentrate on some other important activities. As mentioned in the previous section the overall performance of the employees is increased with a designated HR vendor and in this context when one of the HR managers is asked regarding the role of HR outsourcing against employee performance, he replied that “Employee performance is directly related to their welfare issues and HR outsourcing vendor is really helpful in understanding out employee needs and bank needs at the same time”.
From this statement it is clear that if the HR outsourcing vendor can provide the ample employee welfare then the performance of the respective employees is improved and even the vendor should balance the needs and requirements from both the employees and employer at the same time to achieve the maximum results. When one of the HR managers asked the same question he replied that, “Skills of our employees are regularly updated and the role of HR outsourcing is really important in this context where they will conduct regular sessions for them”. From this statement it is clear that when the HR outsourcing vendor can update the skill set of the employee frequently, the overall performance of the employees is increased and this till make the right steps to improve the productivity of the organization as well.
In general the level of training and development provided to the employee of any organization by the HR outsourcing vendor is used measure the efficiency of the vendor and in this context, when one of the HR managers is asked regarding the level of training provided by the outsourcing vendor, he replied that “We provide the basic requirements for the employees and the vendor will ensure they are well trained in all aspects”. From this statement it is clear that the organization have some requirements to be trained for the employees and then the HR outsourcing vendor will make the employees to develop the required skills as per the bank requirements.
One of the HR managers answered the same question like “Excellent training and development services are provided by the vendor and they will make all level of employees against overall development”. From this statement it can be understood that overall development of employees is provided during the training and development stage and the HR outsourcing vendor will ensure all level of employees are well trained during this session. From the overall analysis it is clear that key HR activities like staffing, training and development, payroll and employee welfare are outsourced and even the employee performance and skills are enhanced with this practice.
As per the opinion of the HR managers, payroll is the important HR activity they outsource and when the managers were asked regarding the impact of HR outsourcing on payroll, one of the HR managers replied that “We could able to streamline the payroll system by outsourcing it at the right time and the overall process is free now and we are not struggling with these issues”. It can be concluded from this statement that if the organizations outsource the payroll to a vendor, all the related issues are reduced and even the process is defined with a clear structure.
In general employees will always come up with payroll issues and in this context the HR outsourcing vendor can handle them meanwhile reducing the core burden on the organization. When one of the HR managers asked the same question, he replied that “Payroll is the main issue we have faced and most of them are solved these days due to outsourcing it and the payroll issues from the employees are solved by them”.
It is clear from this statement that, most of the employees will have payroll issues and outsourcing it completely is the best option in this context and thus the management can look after other important issues. In general the HR outsourcing process will also provide various types of employee assistance programs and when one of the HR managers is asked regarding this the reply is like “Employee motivations and employee guidance are the basic assistance programs offered by our vendor and they ensure all out employees are well motivated and build a positive attitude towards work”.
From this statement it is clear that motivation is the important aspect to be considered when it comes to employee assistance and with this regard the HR outsourcing vendor will guide the employees towards developing a positive attitude against the work. One of the HR managers replied to the same question like “Employee assistance is provided by the vendor in all required aspects including workplace and personal issues of the employees” and from this reply it is clear that, the HR outsourcing vendor considered all the requests and issues from the employees against the workplace and personal issues as well. Always the HR outsourcing will provide ample freedom to the organizations and also the employees as well as they there is lot of scope to solve the sensitive employee issues with HR outsourcing.
Motivation and guidance are key among them and in this context a proper level of assistance is given by the HR outsourcing vendor. Tracking the performance of the employee should be the primary task to be executed by the organizations when they outsource the key HR activities and in this context when one of the HR managers were asked regarding how they track the employee performance, he replied that “We track the employee performance by taking the right feedback from the vendor and also interact with the team leaders to understand their position”. From this statement it is clear that feedback from the team leaders and the HR outsourcing vendor is used to track the performance of the employees and in most of the cases the performance is at good levels as per the opinion of the HR manager.
When the same question is asked to another HR manager, he replied that “We observe their performance at the workplace and also track the performance by comparing with the pervious performance and it is noticed that most of the employees were improved at their core skills after we outsourced the training and development”. From this statement it is clear that, a comparison process is implemented to track the employee performance like before and after outsourcing the training section and by this a clear picture with respect to the level of training provided by the HR outsourcing vendor is also gained.