WEB TEMPLATE FOR CUSTOMER RELATIONSHIP (CRM)

SYNOPSIS

This Web Template for Customer Relationship (CRM) project improves the company-customer relationship by giving a lot of information about the products and also updating the current information about the products so that the customers can get updated information.

Project Description:                  

Web Template for Customer Relationship (CRM) is a web portal which is developed for a company to maintain their relationship with the customers and improve their goodwill. Company can improve their business by considering customers feedback which they receive through mail or directly in person. Customer can book their product in web portal in their busy schedule and buy in shop when they are free; this helps the customers to get their product in today’s market demand.

Web Template for Customer Relationship  Home Page

Now a days purchasing taking a lots of time. It is a difficult task for the people in their busy lives, also company administration people faces the difficulties of seeing the day-to-day sales report of employees. So as to overcome these difficulties CRM is developed.

The customer has an option of checking all the products available in the company; this helps the customer to choose the product they prefer. In case of any queries and operating the web portal they can mail to the e-mail id provided in the site and they will get the reply from the administration side as soon as possible also they send the feedback to the administration of the company this helps in the development of company.

MODULE DESCRIPTION

Modules:

Registration Module

Admin Module

Product Module

Staff Module.

Mailing Module.

Registration Module: 

In the registration module users need to register with our site if they wish to purchase any thing or if they wish to order the items online. The registration module consists of some essential details in which the users need to enter only valid values. Because this will be the basis for communicating with the customer in future. Some of the important validation controls are: Required field validations, Regular expression, Custom Validation, Range Validation, Compare Validation, Validation summary, but in this project I have implemented Required field validations, Regular expression in our Registration Module form

Product Module:

                            In this module a customer can view all the products in the shop by choosing the Product ID; this helps the customer to know about the product features before purchasing the product.  They can view all the products that are current in the market and can have a better idea about the product they wish. 

Admin Module:                                        

In this module admin has separate login to enter into website, admin can create a login for employee, also view the Employee details, employee daily status, customer those who register product through online, customer those who purchase product directly in the shop. Some of the important validation controls are: Required field validations, Regular expression, Custom Validation, Range Validation, Compare Validation, Validation summary, but in this project I have implemented Required field validations, Regular expression in our Registration Module form 

Staff Module:                                          

               In this module staff has separate login to enter into website, staff are restricted to visit the admin module. Staff can register their daily sales details and details of the customer those who purchase directly in the shop. Some of the important validation controls are: Required field validations, Regular expression, Custom Validation, Range Validation, Compare Validation, Validation summary, but in this project I have implemented Required field validations, Regular expression in our Registration Module form

Mailing Module

In the mailing module we provide an option for all the registered and also the unregistered users an option to write to us regarding their doubts and also their feedback regarding our sites which helps in the development of our site in future. This option also provides a Good Web Template for Customer Relationship with our site.

This option is common to all users because before registering with our site they can very will clear our doubts through mails or phone calls and then they can become a very comfortable user of our site. Some of the important validation controls are: Required field validations, Regular expression, Custom Validation, Range Validation, Compare Validation, Validation summary, but in this project I have implemented Required field validations, Regular expression in our Registration Module form

SYSTEM STUDY AND ANALYSIS

Existing System:

Any Company’s ultimate aim is to improve their products quality plus growth in the market.  To do this, the company should possess goodwill of their customers and also good communication with the workers. Maintaining records for the purchasing activity of customers, staff details, and staff daily sales report is too hard and manual and prone to errors.

Even when we develop software that will be available only in a stand alone system so the management people can’t view their day to day revenue if they were in out station .These are the main disadvantages we face in the existing System. We propose a solution to this problem which leads to the development of “Web Template for Customer Relationship” (CRM).

Proposed System:

Web Template for Customer Relationship (CRM), having a lot of attracting features and it draws the attentions of many big companies because of its elegant features. This is brings an easy way of communication with customers and workers and also helps the customers to view the products online and purchase in a shop. The company would directly get the feedback right from the customers and can thus maintain an excellent status amidst customers. It also have a easy to watch workers sales report.

Customers can visit the website for viewing product and their features, after which they can choose their product and can come to the shop for purchasing or can book their products online in case of emergency. This reduces the traveling conveyances and even save the valuable time of the customers.  Through this proposed system company can gain profit and good relationship among customers which serves as the valuable assets of the companies.

Thus by using the proposed system we have the following advantages.

  • Very fast and accurate
  • No need of any extra manual effort
  • No fever of data loss
  • Doesn’t require any hardware device
  • Just need a little knowledge to operate the system.

SCREEN LAYOUT:

HOME PAGE:

PRODUCT CHOOSEN PAGE:

VIEWING PRODUCT PAGE:

PRODUCT DESCRIPTION PAGE:

PRODUCT REGISTERATION PAGE:

MAILING PAGE:

Web Template for Customer Relationship  main Page

CONTACT PAGE:

ADMIN LOGIN PAGE

ADMIN PROCESS PAGE:

EMPLOYEE REGISTERATION PAGE:

ADMIN VIEWING STAFF DETAILS:

VIEWING STAFF SALES REPORT

VIEWING CUSTOMER REPORT

CUSTOMER ONLINE REGISTERATION DETAILS

NEW PRODUCT ENTRY

STAFF LOGIN :

STAFF PROCESS:

SALES REPORT

CUSTOMER REPORT: