Quality of Services provided by HR outsourcing Vendor

In general the performance of the HR outsourcing vendor and the level of service provided by them may vary during the contract period and to gain the required knowledge on this, the HR managers are asked if they have observed any change in the quality of service. When this question is asked one of the HR managers replied that, “We haven’t observed any changes at the level of quality there are providing but still we need to focus more on this issues”.

From this statement it is clear that, there is no change in the quality of service provided by the HR outsourcing vendor during the contract period and they maintain ample balance at their service. One of the HR managers replied to the same question like “There are no big changes at their attitude and only one thing we observed that there are some changes implemented towards payroll system”. It is clear from the statement that there are few changes observed across the payroll system , but even this impact is on positive side and thus from the overall analysis it is clear that there is no big changes to the quality of services provided by the HR outsourcing vendor and it is at the top standards.

Maintaining a good relation with the HR outsourcing vendor is always important and all the success of the contract mainly depends on this relation and when one of the HR managers asked regarding the level of relation they maintain with their vendor, he replied like “We always maintain good relation with the outsourcing vendor and we arrange frequent meetings to discuss the updates and issues”. From this statement it is clear that, a regular meet up with the vendor and discussing the facts and issues regarding the key aspects outsourced will make the relation stronger and wider.

When the same question is asked to another HR manager he replied like “We will conduct regular sessions with the HR outsourcing vendor and discuss the organization objectives and strategies on regular basis such that all our targets are fulfilled”. From this statement it is clear that discussing clearly the organizational strategies and objectives with the HR outsourcing vendor will enhance the relationship among the organization and vendor. All the key issues faced and future plans are discussed such that both the organization and vendor are under the same room of the organizational objectives and for this purpose maintaining a good relation is always essential.

With a proper HR outsourcing strategy the overall human resource capital management is enhanced and when one of the HR managers is asked regarding this he replied like “Human capital is really essential to improve the overall organizational performance and with outsourcing the HR this capital is more formalized and improved in many aspects like performance and motivation”. From this statement it is clear that human capital management has become easy with the HR outsourcing and also performance of the employees is enhanced in every possible aspect.

When the same question is asked, one of the HR managers replied that “Managing the human capital needs lot of efforts and time, where we have saved them by a simple outsource job and the results are at expected levels”. It can be analyzed from this statement that making the human capital on the right way needs lot of efforts and time and if it is outsourced the core operational issues of the organization can be concentrated and in this context the overall organization performance is also enhanced.

When the HR managers are asked regarding the future activities with respect to HR outsourcing, one of the HR managers replied that, “In future we are planning to have a separate employment and recruitment cell with the vendor to improve the recruitment process” and from this statement it is clear that, there is always some scope to improve the HR outsourcing process and it can be streamlined at different levels.

When the same question is asked to one of the HR managers, he replied like “We are planning to outsource the HR activities like shift management and job satisfaction issues also in future”. From this statement it is clear that all the HR activities can be outsourced to improve the overall performance of the organization and the sensitive issues like time managment and job satisfaction related issues can also be outsourced to the vendor. 

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