Computer science students who are interested in developing customer care related project, Customer Complaint management system project can be one of the options for selecting a project.Customer-Complaint-management-system-project

The main idea for developing this project is to replace existing manual customer service with a computerized customer service system in a telecommunication company. 

In order to provide better customer support for any telecom company customer support system should be effective. This system will increase company reputation by providing better services and request feedback from customers. As we know customers are key for identifying problems. 

Introducing Customer Complaint management system in to any organization can improve their services like.

  • Handling complaints from customer in a better way.
  • No chance of duplicate complaints.
  • Can provide standard services for a community.
  • Decision making at administrative level will be of higher standards. 
[cc lang=”asp”]Public Class Articles_In_Bag
Inherits System.Windows.Forms.Form#Region ” Windows Form Designer generated code “Public Sub New()

‘This call is required by the Windows Form Designer.

‘Add any initialization after the InitializeComponent() call

End Sub

‘Form overrides dispose to clean up the component list.
Protected Overloads Overrides Sub Dispose(ByVal disposing As Boolean)
If disposing Then
If Not (components Is Nothing) Then
End If
End If
End Sub

‘Required by the Windows Form Designer
Private components As System.ComponentModel.IContainer

‘NOTE: The following procedure is required by the Windows Form Designer
‘It can be modified using the Windows Form Designer.
‘Do not modify it using the code editor.
Friend WithEvents RichTextBox1 As System.Windows.Forms.RichTextBox
Friend WithEvents Label1 As System.Windows.Forms.Label
<System.Diagnostics.DebuggerStepThrough()> Private Sub InitializeComponent()
Me.RichTextBox1 = New System.Windows.Forms.RichTextBox()
Me.Label1 = New System.Windows.Forms.Label()


Me.RichTextBox1.Location = New System.Drawing.Point(32, 56)
Me.RichTextBox1.Name = “RichTextBox1”
Me.RichTextBox1.Size = New System.Drawing.Size(544, 336)
Me.RichTextBox1.TabIndex = 1
Me.RichTextBox1.Text = “RichTextBox1”


Me.Label1.Font = New System.Drawing.Font(“Times New Roman”, 14.25!, System.Drawing.FontStyle.Bold, System.Drawing.GraphicsUnit.Point, CType(0, Byte))
Me.Label1.Location = New System.Drawing.Point(168, 8)
Me.Label1.Name = “Label1”
Me.Label1.Size = New System.Drawing.Size(152, 23)
Me.Label1.TabIndex = 2
Me.Label1.Text = “Articles In Bag”


Me.AutoScaleBaseSize = New System.Drawing.Size(5, 13)
Me.ClientSize = New System.Drawing.Size(688, 373)
Me.Controls.AddRange(New System.Windows.Forms.Control() {Me.Label1, Me.RichTextBox1})
Me.Name = “Articles_In_Bag”
Me.Text = “Articles_In_Bag”

End Sub

#End Region

Private Sub Articles_In_Bag_Load(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles MyBase.Load
RichTextBox1.LoadFile(“c:project\cha\articles in bag.txt”, RichTextBoxStreamType.PlainText)
RichTextBox1.ScrollBars = RichTextBoxScrollBars.Both

End Sub
End Class[/cc]

In present market scope for using this project is high. This application provides WAP services for customers through these service customers can use this system on mobiles, this feature can save time. As the information technology is growing widely, developing and maintain this application can be done with a minimum cost. This application can reduce 4 times the cost compare to the existing manual system. 

For more information on complaint management system you can download project report from this site for a free of cost. 

Customer Complaint management system document contains. 

System Analysis

Software Requirement Specification

Feasibility Study

Architectural Design

System Implementation

Screen Shots and Coding.

Download CSE Analyzing of Customer Complaint management system.