Introduction to Complaint Management System:

The Indian railways are the fourth largest rail network in the world and the largest civilian organization under a single management. It is crossing the vast geographical area of our country .It’s covering almost one lakh kilometers with a work force of 1.65 million across the country.

In most of the cases the railways are the cheapest means of transportation in the developing country like India approximately 12000 trains run all over the India daily. 

The complaint registration management is web enabled, centralized information and management application to build good relations among the railway department and   its customer community by providing faster mechanism to track the deficiencies and customer grievances .

The CRM is an implementation towards easy registration of complaints for railways. It is designed using ASP.NET as front end and MYSQL as backend.

Any user can access the CRM website by logging into it. The user can simply enter the station name or code and click on submit for logging on .It also invites topics for discussion through web forum irrespective of the language as it has a multi language support .So people from any part of India can participate in the discussion forums, they also have a freedom of making suggestions to the management .CRM is mainly designed for the railway customer satisfaction. 

 Download Complaint Management System Asp.Net Project Report.